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| Frequently Asked Questions |
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| General Questions |
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Q: What is ClearPortsm?
A: The
NYMEX ClearPortsm technology network is a flexible system offering market
participants wide latitude in meeting their risk management needs while
taking advantage of the financial depth and integrity of the Exchange clearinghouse.
It consists of the NYMEX ClearPortsm trading platform, through which a slate
of energy futures contracts are available for competitive trading; the NYMEX
ClearPortsm clearing website, which allows market participants to submit
transactions directly for clearing as well as exchange of futures for swaps
or physicals transactions; and NYMEX ClearPortsm confirmations, a service
that allows market participants to ensure that bilateral transactions are
correctly executed by the buyer and seller.
NYMEX ClearPortsm is an open system, which will allow trading firms to use
front-end applications that best fit their trading requirements. The system
lets commercial traders quote transactions in standard commercial units,
such as barrels or British thermal units, while converting them to cleared
contract equivalents. It uses enterprise-wide credit limits across both
traded and cleared-only transactions to allow for prudent risk management.
It also supports negatively priced contracts allowing the trading of basis
differentials, and is scaleable, allowing for future growth.
Q: What is the website address (Uniform Resource
Locator or URL) for NYMEX ClearPortsm services?
A: Customers
can access the NYMEX ClearPortsm technology network via the New
York Mercantile Exchange website.
Q: Who
uses the NYMEX ClearPortsm website?
A: Only applicants
who register with Exchange customer service and receive a login ID and password
can access NYMEX ClearPortsm services. Those wishing to use the NYMEX ClearPortsm
trading platform or clearing website must establish an account with an Exchange
clearing member firm. All applicants must also review and accept the terms
of use, Exchange privacy policy, and Exchange rules governing NYMEX ClearPortsm
services, and submit a registration form.
Q:
Are there separate registration forms for the trading, clearing, and confirmation
services?
A: Applicants for the NYMEX ClearPortsm
trading services can click here
to register with the Exchange. Applicants for the NYMEX ClearPortsm clearing
website or confirmation services can register by clicking here
Q: What should I do to update my customer
information?
A: Resubmit an updated registration
form for NYMEX ClearPortsm services to Exchange customer service via the
Exchange website or fax it to 212-301-4751.
Q: Will
I need to undergo any type of training?
A: No, the
system is user-friendly. A training manual
for the NYMEX ClearPortsm trading platform is available on the Exchange
website. |
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| Equipment - User's PC |
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Q: What if my computer is locked?
A:
- First, determine if your computer is password-protected or if you
are locked out of the Exchange NYMEX ClearPortsm technology network.
- If you need a password but do not know what it is, contact your company's
system administrator or help desk. If the lockout is related to the
NYMEX ClearPortsm technology network, contact Exchange customer service
at 1-800-438-8616.
- If you have trading or clearing orders that need to be cancelled or
executed, call customer service at 1-800-438-8616.
Q: What if my PC crashes?
A: If your
PC frequently crashes when running the NYMEX ClearPortsm trading platform,
NYMEX ClearPortsm clearing website, or NYMEX ClearPortsm confirmations,
but not at other times, verify that your PC meets the recommended minimum
requirements.
Q: What are the system requirements?
A:
The recommended minimum configuration for a machine running the NYMEX ClearPortsm
clearing website or NYMEX ClearPortsm confirmations is a Pentium
class CPU and Internet Explorer 5.5 or greater.
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| Equipment - Access to NYMEX ClearPortsm |
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Q: Will I need to install special software on the computer
that will be used to submit trades through the NYMEX ClearPortsm trading
platform?
A: You will require Internet Explorer 5.5
or higher, Internet Explorer High Encryption Pack, and Citrix ICA Web client
version 6.30 or higher. See the above question and answer for the appropriate
links to download the software.
Q: Is software
needed for the NYMEX ClearPortsm clearing website or NYMEX ClearPortsm confirmations?
A: No. |
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| Equipment - Logging In |
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Q: What should I do if I forget my password for the
NYMEX ClearPortsm technology network?
A: Call Exchange
customer service at 1-800-438-8616, and a customer service analyst will
reset your password once security verification is complete.
Q: What should I do if my login ID and password do not
work?
A: Keep in mind that login IDs and passwords
(both in the login and in the trade creation screens) are the only fields
that are case sensitive. Make sure the ID and password are typed in correctly.
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| Equipment - Operations |
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Q: What are the hours of operation for the NYMEX ClearPortsm
technology network?
A: Business hours for the NYMEX
ClearPortsm trading platform and the NYMEX ClearPortsm clearing website
are 7 P.M. Sunday night, through 2:30 P.M., Friday, New York time, with
a 45-minute break each day from 2:30 P.M. to 3:15 P.M. The NYMEX ClearPortsm
confirmation service is available around the clock.
Q:
How are transactions submitted to the NYMEX ClearPortsm technology
network?
A: Registered market participants wishing
to enter competitive futures trades on the NYMEX ClearPortsm trading platform
can either enter bids or offers on their own behalf directly onto the system,
or can have the bids or offers submitted by a futures commission merchant
or introducing broker.
Registered market participants who wish to submit transactions through the
NYMEX ClearPortsm clearing website can submit their transactions in one
of three ways:
- They can have a broker submit a trade on behalf of two principals
who have instructed their respective clearing members to allow the broker
to submit trades for their accounts.
- A buyer and a seller can call the NYMEX ClearPortsm clearing facilitation
desk and instruct the Exchange facilitator to submit the trade for their
respective clearing accounts.
- An existing bilateral trade may be submitted to the NYMEX ClearPortsm
clearing website in a predefined XML document format indicating that
the trades should be cleared through the Exchange. The Exchange will
match each principal's trades identified in the XML document and submit
it for clearing.
Q: How will I be alerted of a trade that a broker submits
for trading or clearing on my behalf?
A: The system automatically sends an e-mail at the e-mail address
provided by you when a broker submits an NYMEX ClearPortsm transaction on
your behalf.
Q: How does NYMEX ClearPortsm
confirmations work?
A: NYMEX ClearPortsm confirmations
allows you to send an electronic data file containing specific transaction
details such as price, quantity, volume, and counterparty. NYMEX ClearPortsm
confirmations matches the relevant data fields and generates a secure, web-enabled
report showing you the status of trades that have been matched and which
have not. Instead of waiting days or weeks, with NYMEX ClearPortsm confirmations,
this process is completed in a timely matter. |
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